Lane Crawford (Hong Kong) Limited 

連卡佛(香港)有限公司

Concierge

Job Responsibilities:

To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times

To provide a full range of concierge services to customers and be proactive in responding to their needs

To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle

To maintain and update customer information and encourage repeat business by building relationships with all concierge customers

To professionally handle all customer comments and complaints

To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems

To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers

To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

Requirements：

1 year of relevant experience in a service field (retail, hospitality etc)

Strong service mindset

Customer focused with a pleasant and outgoing personality

Good problem solving skills

Good command of English and Mandarin

Working Locations: IFC/ Canton Road/ Times Square

Our Benefits：

5 days work week 

Medical insurance

Birthday leave

Anniversary leave

12 days of annual leave

Staff discount

Comprehensive training

Team Administrator (Merchandising)

“To support the Central Buying team in all aspects of the buying process to bring in a selection of seasonal merchandise which ties in with the company’s strategic direction whilst maximizing the profit opportunities for the company”

In addition to following Lane Crawford’s policies and procedures, key accountabilities include, but are not limited to:

Job Responsibilities:

Provide administrative support to the buying team in all aspects during the buying process for designated portfolio

Liaise closely with vendors on purchase orders / proforma invoice checking, shipment / delivery follow up as well as merchandise samples coordination and any other product info updates

Keep track of merchandise details by inputting and maintaining PO data on system in a timely manner as well prepare basic merchandising reports

Communicate with store team regularly on shipment info, price change, sale period and any other updates in order to support the sale front end

Coordinate with internal stakeholders including marketing, communications departments etc. on required product information updates

Requirements:

Higher Diploma or above holder in Textile / Fashion Design or other related discipline

Relevant working experience in customer service, liaison with multiple vendors, administrative support in shipping / logistics etc.

Good team player with strong sense of responsibility

Attentive to details, good interpersonal and organization skills

Good command of written & spoken English & Chinese

Numbers-Driven with excellent Microsoft Excel skills and knowledge in VLOOKUP and Pivot Table

Our Benefits:

We offer an attractive remuneration package with fringe benefits to the right candidate, such as 

5 days work week 

Medical insurance

Birthday leave

Anniversary leave

12 days of annual leave

Staff discount

申請人提供之全部資料將絕對保密及只供招聘用途 

申請及查詢：

歡迎按以下連結聯絡余小姐WhatsApp查詢及申請，以下電郵只接收履歷：